How to change a file from Unknown to pre-contract KBA-01334 Description A transaction is listed as Unknown when it is first synchronized with RELAY®. You may change the status of the transaction at any time. Solution Follow the steps below: Step 1: Click on the property address to reach the Transaction Cover Sheet in RELAY®, then click Edit Transaction Detail: Step 2: Change the transaction status from Unknown to Pre-Contract under the Sale Information section, and then click on the Update button to save your changes: Did this resolve your problem?