Sync operation NOT complete. Object reference not set to an instance of an object KBA-01335
Description
When trying to Sync with relay™ using ZipForm®Online or WINFormsOnline® the following error occurs:
Sync operation NOT complete. Object reference not set to an instance of an object
This error occurs when you do not yet have the data export feature for relay™ set up within ZipForm®Online or WINFormsOnline®.
Solution
Follow the steps below:
Log in to WINFormsOnline® or ZipForm®Online
Click on Administration on the upper left-hand side of the screen
Click on the relay™ Manager link located in the upper-right hand side of the screen
Fill in your relay™ user name, your site id, and your relay™ password. Your site id is the last five numbers on your site link. It is also referenced in your Getting Started e-mail, and on your relay™ site itself. Remember, your password is case-sensitive.
You should have a successful Sync with relay™ operation now.
