Sync operation NOT complete. Object reference not set to an instance of an object KBA-01335
Description
When trying to Sync with relay using ZipForm®Online or WINFormsOnline® the following error occurs:
Sync operation NOT complete. Object reference not set to an instance of an object
This error occurs when you do not yet have the data export feature for relay set up within ZipForm®Online or WINFormsOnline®.
Solution
Follow the steps below:
Log in to WINFormsOnline® or ZipForm®Online
Click on Administration on the upper left-hand side of the screen
Click on the relay Manager link located in the upper-right hand side of the screen
Fill in your relay user name, your site id, and your relay password. Your site id is the last five numbers on your site link. It is also referenced in your Getting Started e-mail, and on your relay site itself. Remember, your password is case-sensitive.
You should have a successful Sync with relay operation now.