Sync operation NOT complete. Object reference not set to an instance of an object KBA-01335 Description When trying to Sync with RELAY™ using ZipForm®Online or WINFormsOnline® the following error occurs: Sync operation NOT complete. Object reference not set to an instance of an object This error occurs when you do not yet have the data export feature for RELAY™ set up within ZipForm®Online or WINFormsOnline®. Solution Follow the steps below: Log in to WINFormsOnline® or ZipForm®Online Click on Administration on the upper left-hand side of the screen Click on the RELAY™ Manager link located in the upper-right hand side of the screen Fill in your RELAY™ user name, your site id, and your RELAY™ password. Your site id is the last five numbers on your site link. It is also referenced in your Getting Started e-mail, and on your RELAY™ site itself. Remember, your password is case-sensitive. You should have a successful Sync with RELAY™ operation now. Did this resolve your problem?