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Sync operation NOT complete. Object reference not set to an instance of an object
KBA-01335


Description

When trying to Sync with RELAY™ using ZipForm®Online or WINFormsOnline® the following error occurs:

Sync operation NOT complete. Object reference not set to an instance of an object

This error occurs when you do not yet have the data export feature for RELAY™ set up within ZipForm®Online or WINFormsOnline®.


Solution

Follow the steps below:


  1. Log in to WINFormsOnline® or ZipForm®Online
  2. Click on Administration on the upper left-hand side of the screen
  3. Click on the RELAY™ Manager link located in the upper-right hand side of the screen
  4. Fill in your RELAY™ user name, your site id, and your RELAY™ password. Your site id is the last five numbers on your site link. It is also referenced in your Getting Started e-mail, and on your RELAY™ site itself. Remember, your password is case-sensitive.
You should have a successful Sync with RELAY™ operation now.




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