How to reset a user's password or re-send the welcome e-mail

If a user forgets their username or password, or if they no longer have the welcome e-mail to create this information with, their password can be reset by any administrator user in the site.

Step 1:  

Click on the Administration link.

Note:  Only administrators will have this option.

Step 2:

Click on the User Manager tab:

Step 3:  

Use the search fields to locate the desired user and then click on their name to open the user properties.

Step 4:

Click on the reset password button.

Your user will then be sent a new e-mail with the title 'Reset relay® Password'.  The e-mail will contain a link that allows them to create their own unique username and password.

It helps to double-check the user's e-mail address to ensure it is correct.  If a user cannot find the reset password e-mail, try the checking the junk/spam mail folder for that e-mail account.  

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