How to resend the Welcome e-mail that is sent when you add a user to relay® KBA-01369
Description
Resetting a user's password will send a new e-mail allowing the user to log in to relay®.
Solution
Follow the steps below:
Step 1:
Click on the Site Administration link in the upper right hand corner:
Step 2:
Click on the User Manager tab:
Step 3:
Search for the user who needs their password reset, click on the user's name, and then click on the Reset Password button:
Your user will now have a new e-mail with the title Reset relay Password that contains their new login link. He or she can click on the link and create their own unique username and password.
It helps to double-check the user's e-mail address to ensure it is correct. If a user cannot find his or her login information, try the junk/spam mail folder for that e-mail address for their relay® account email.
