How to resend a log-on invite after the 30 day expiration KBA-01370
Description
Resetting a user's password will resend a log-on invite after the 30 day expiration.
Solution
Follow the steps below:
Step 1:
Click on the Site Administration link in the upper right hand corner:
Step 2:
Click on the User Manager tab:
Step 3:
Search for the user who needs their password reset, click on the user's name, and then click on the Reset Password button:
Your user will now have a new e-mail with the title Reset relay Password that contains their new login link. He or she can click on the link and create their own unique username and password.
The new log in link is valid for 30 days from the date you reset the password. It helps to double-check the user's e-mail address to ensure it is correct. If a user cannot find his or her login information, try the junk/spam mail folder for that e-mail address for their relay® account e-mail.
