How to view Customer Satisfaction Reports KBA-01382
Description
With this tool brokers can view the customer satisfaction reports submitted by any client across all transactions. At a glance the broker can gauge the quality of service being provided by his/her agents and help maintain positive customer relations to promote referrals.
Solution
Follow the steps below:
Step 1: Log into your relay® site, and click on the Customer Satisfaction link:
Step 2: You will see all of the Satisfaction Reports listed at the bottom of the page:
You may search the Satisfaction Reports by date of submission, property info., or Transaction ID.
