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How to reset a client's password in relay®
KBA-01421
Agents or their delegates can track a buyer or seller's access and reset the client's password directly from the Transaction Contacts section.
Follow the steps below:
Step 1:
Open a transaction, and then click on the Transaction Contacts link:
Step 2:
Next to the user you wish to reset the password for, click on the Reset Password button:
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There are two account status types:
Active:
This means that the user has logged in to relay®.
Inactive:
This means the user has not yet logged in to relay®.
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