With this tool brokers and agents can view the customer satisfaction reports submitted by clients in their transactions. This allows the broker to gauge at a glance, the quality of service being provided by his/her agents and help maintain positive customer relations to promote referrals.
Step 1:
From your Home/Transaction page click on the Customer Satisfaction button.
Step 2:
All customer surveys submitted will be listed here for you to view. The information will contain the transaction ID number that the client participated in. The clients name, the date they submitted the survey as well as their chosen rating and comments.
Note: You can use the search section towards the top of the page to search out specific reports. You can search by address, representing agent, submission date and/or transaction ID number.
