The registration process requires a connection to the Internet KBA-01043 Description When attempting to register or renew ZipForm®Desktop, the following error occurs: Solution     This error is caused by one of the following: You are not connected to the Internet You have a firewall installed on your computer that is blocking the process Please Note: The Microsoft® Windows® Firewall does NOT affect our software. While registering or renewing ZipForm®Desktop, registration.exe will attempt to access information on our servers. If your firewall prompts you, Permit or Allow should be selected. Selecting Block will result in this error. Step 1: You will need to determine which firewall you have installed on your computer. Check the system tray in the bottom right corner of the screen next to the time: Step 2: Once you determine which firewall you use, you may select it from the menu below for detailed instructions on allowing ZipForm®Desktop access to the Internet. Select the firewall you use from the list: Select a Product Norton Internet Security 2000-2005 Norton Internet Security 2006-2007 Norton Internet Security 2008 Norton 360 McAfee Personal Firewall 5.0-8.0 McAfee Internet Security Suite 2008 ZoneAlarm ZoneAlarm Security Suite CA Internet Security Suite 2008 Panda Internet Security 2008 Trend Micro Internet Security 2008 Windows Live OneCare