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ZipForm®Desktop FAQs


1. What's the difference between ZipForm®Desktop and ZipForm®Online?
2. Does ZipForm®Desktop work on a Macintosh computer?
3. What if I forgot my redemption code?
4. Is ZipForm®Desktop compatible with 64-bit Operating Systems?
5. Can I e-mail my forms to clients using ZipForm®Desktop?
6. Can I e-mail forms using America Online?
7. Can I e-mail forms using Web based e-mail?
8. Why does the program show that my ZipForm®Desktop is going to expire?
9. How do I renew ZipForm®Desktop?
10. How many computers can I install ZipForm®Desktop on with one license?
11. How often and why do forms change?
12. How do I check for form updates?
13. Can I modify the wording on the forms?
14. Can I print blank forms?
15. Can I save a transaction on a floppy disk or other media source?
16. How do I change the company information that prints on the bottom of each form?
17. Is ZipForm®Desktop available in any foreign languages?
18. Where do I go if I want to backup my saved transactions or move them to a different computer?
19. Can I save my transactions as Microsoft Word documents?
20. What is the difference between a transaction file (.ZFX) and an Adobe Reader file (.PDF)?
21. What is ZipForm®Esign?




What's the difference between ZipForm®Desktop and ZipForm®Online?

ZipForm®Desktop offers the convenience of being installed directly onto your PC or laptop.
With instant access to your forms library, you will be able to create new transactions or modify existing ones wherever your desktop computer is located.
When installed on your laptop, ZipForm®Desktop offers the versatility of traveling with you.
Create forms while in the Client?s home or office offering them the opportunity to view documents without delay.

ZipForm®Online, is as easy as logging on to the Internet.
It offers all of the convenience of ZipForm®Desktop, and allows you to access your forms library and transactions from any computer with an Internet connection.
With ZipForm®Online you can access forms and data at the office or at home by entering your login and password.
If you work with a partner or assistant, both of you will be able to use ZipForm®Online from different locations.

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Does ZipForm®Desktop work on a Macintosh computer?

No.
Currently ZipForm®Desktop does not work on a Macintosh computer.

ZipForm®Mac-Connect is available as an add-on, and will allow you to use ZipForm®Online on a Macintosh computer.

You will need an active ZipForm®Online account in order to use ZipForm®Mac-Connect.

For more information about ZipForm®Mac-Connect Click Here.

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What if I forgot my Redemption Code?

You may attempt to retrieve your Redemption Code by Clicking Here.

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Is ZipForm®Desktop compatible with 64-bit Operating Systems?

Currently ZipForm®Desktop will work on 64-bit Operating Systems, but you will not be able to export to PDF or send email.

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Can I e-mail my forms to clients using ZipForm®Desktop?

Yes.
To learn how, please read Knowledge Base Article KBA-01120.

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Can I e-mail forms using America Online?

AOL® 8.0 and above can be used with ZipForm®Desktop once AOL is set as the default e-mail client.

To learn how, please read one of the following Knowledge Base Articles:

AOL 8.0 KBA-01119
AOL 9.0 KBA-01086

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Can I e-mail forms using Web based e-mail?
(i.e. Hotmail, Yahoo!, etc.)


No.
ZipForm®Desktop uses MAPI compliant e-mail clients ONLY.

Microsoft Outlook, Microsoft Outlook Express, AOL 8.0 or 9.0 are some examples of MAPI compliant e-mail clients that do work with ZipForm®Desktop.

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Why does the program show that my ZipForm®Desktop is going to expire?

30 days prior to your expiration date, you will be notified that your library is going to expire.

The renewal is on an annual basis and the price varies depending on the Association you belong to.

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How do I renew ZipForm®Desktop?

ZipForm®Desktop will prompt you with a renewal screen 30 days prior to your renewal date.
Click on the "Renew Now" or "Step 1" button, and follow the simple prompts to renew your software for another term of use.

It may be required for you to log into your Association Web site, depending on the Association you belong to.

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How many computers can I install ZipForm®Desktop on with one license?

A single agent license of ZipForm®Desktop has three installs.
You may use these installs at your own discretion.

Additional licenses can be purchased, and only come in blocks of 3 installations.
The price of each license varies depending on the Association you belong to.

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How often and why do forms change?

Forms are reviewed and revised on a continual basis.
Legislative action or court decisions that affect the liability of REALTORS® will require immediate revisions.
We recommend that you check for form updates on a regular basis.

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How do I check for form updates?

You can check for form updates within the ZipForm®Desktop program by clicking on the Help drop down menu above the toolbar, then clicking on Check For Updates.

You can also go to our Web site at www.zipform.com, and click on Form Updates under Support on the right hand side of the page.

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Can I modify the wording on the forms?

No.
You may only modify the text entered into each field.
All text outside of the fields can not be modified.

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Can I print blank forms?

Yes.

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Can I save a transaction on a floppy disk or other media source?
(i.e. CD, Zip Disk, USB Flash Drive)


Yes.
With the transaction open, select Save Transaction As from the File menu.
Then select the drive from the Save As window.

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How do I change the company information that prints on the bottom of each form?

To learn how, please read Knowledge Base Article KBA-01123.

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Is ZipForm®Desktop available in any foreign languages?

No.
ZipForm®Desktop is only available in English.

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Where do I go if I want to backup my saved transactions or move them to a different computer?

Go to the following path on your computer to retrieve your previous transactions:

C:\WINDOWS\Application Data\RE FormsNet\Depot\Local

Copy all of the folders that are in the Local folder to a disk and place them into the exact same location on the other computer.

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Can I save my transactions as Microsoft Word documents?

No.
ZipForm®Desktop can only save transactions as a ZipForm® transaction file (.ZFX) or an Adobe Reader file (.PDF).

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What is the difference between a transaction file (.ZFX) and an Adobe Reader file (.PDF)?

A transaction file (.ZFX) is a file format that only ZipForm® can read.

An Adobe Reader file (.PDF) is a file format that can be read by Adobe Reader.

If you do not have Adobe Reader installed, you may download and install the reader from Adobe's Web site at www.adobe.com.

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What is ZipForm®Esign?

ZipForm®Esign is an innovative online alternative process that replaces the need for a traditional physical signature.
Documents can be electronically signed or initialed from anywhere in the world.

This process is similar as you do today with paper allowing you to place 'sign here' sticky tabs - but allows you to electronically send 'instant envelopes' for a much quicker turn around.

For more information about ZipForm®Esign Click Here.

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RESOURCES
Software Updates
Form Updates
I need my Redemption Code
Change Company Info
Documentation
How-To Videos
Training CD
System Requirements


TRAINING
Live Online Training
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