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FAQs


1. Is zipVault® compatible with zipForm® 6 Standard??
2. What file types can I upload?
3. Is there a size limit on the files that I upload?
4. How long will zipVault® keep transactions/documents?
5. Is there a limit to how much I can store?
6. Can I have stored documents in templates?
7. Can I recover a deleted document?
8. Can I create a backup of my transaction with my documents?




Is zipVault® compatible with zipForm® 6 Standard?

No, at this time zipVault® is only available for zipForm® 6 Professional.

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What file types can I upload?

You may upload any file type except for the following: .app, .bat, .cab, .cmd, .com, .dll, .exe, .jar, .js, .lib, .mp3, .mp4, .mpeg, .mpg, .msi, .ocx, .reg, .sh, .so

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Is there a size limit on the files that I upload?

Yes, the file cannot exceed 16 MB.

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How long will zipVault® keep transactions/documents?

By default, zipVault will store your transactions/documents for three years from the date the transaction was created. However, certain associations store documents for a period lasting longer than three years. When you are in the zipVault section of zipForm 6 Professional, the date in which the transaction will be removed from the system is indicated in the 'Expires' column.

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Is there a limit to how much I can store?

If you are a California Association of REALTOR® member there is no limit to the amount of files stored in zipVault®. For all other users the amount of document will be determined by the size and how much storage space that you have purchased.

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Can I have stored documents in templates?

Yes, you can store Documents in Templates that you can apply to transactions.
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Can I recover a deleted document?

No, once a document is deleted from our system it cannot be recovered.
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Can I create a backup of my transaction with my documents?

Yes, you can create an archive of your transaction that you can store locally. Please see our article on how to create an archive here: http://support.zipform.com/zipvault/KBA-01591.asp

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