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FAQs


1. What is a Digital Signature??
2. What are zipLogix Digital Ink® credits, and what are they used for?
3. What is a signing PIN and what do I need it for?
4. How many times can I send a transactions with a single token?
5. Can I sign using zipLogix Digital Ink® on my Mac?
6. Can I upload PDF files into zipLogix Digital Ink®?
7. Why is there no signature field(s) for my Buyer or Seller on some forms?
8. How long are my signed documents kept on the Signix servers?




What is a Digital Signature?

A Digital Signature provides individuals with the ability to sign legally binding forms, helping to increase speed, accuracy and security over traditional, paper and ink-based signatures.

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What are zipLogix Digital Ink® credits, and what are they used for?

A zipLogix Digital Ink® credit gives you the ability to send one of your transactions out for digital signatures. Each transaction that is sent it will spend 1 credit. As long as the property and buyer/seller information has remained the same, additional credits will not be spent for that transaction for additional digital signatures.

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What is a signing PIN and what do I need it for?

A signing PIN is like a password to get into the transaction for signature. This is so that someone else can not open the transaction and sign for you. You will be prompted to create the PIN the first time you open the transaction, and the PIN created will be used to sign in each additional time you open the same transaction.

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How many times can I send a transactions with a single token?

You can send the same transaction an unlimited amount of times as long at the data hasn’t changed on the form. The data that has to be the same is Property Address and Buy/Seller information (including name and email address). If any of this information is different it will be treated as a new transaction and a credit will be used. This includes fixing spelling errors and adding punctuation to an already sent transaction.

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Can I sign using zipLogix Digital Ink® on my Mac?

Yes, you will need to have Adobe Reader installed and need to use the Safari or Firefox Internet browser.

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Can I upload PDF files into zipLogix Digital Ink®?

Yes. Documents may be uploaded into zipLogix Digital Ink® in PDF format. If the uploaded document already contains a digital signature, the digital signature will be converted into an "image" (i.e. a copy of the digital signature, similar to a photocopy of a document with a signature). New digital signatures can be added to the uploaded document using zipLogix Digital Ink® which will have all of the features and security associated with digital signatures.

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Why is there no signature field(s) for my Buyer or Seller on some forms?

Some of the predefined signing fields are considered "dual role". These fields can be Buyer or Seller depending on which one is checked within the form. There are two ways to ensure that your buyer or seller sign in all the required places.
  • In the parties labeled "Buyer 1 or Seller 1" and "Seller/Buyer 1" enter the contact information in addition to the corresponding Buyer 1 field (or if Seller the Seller 1 field). Please note the contact information cannot be the same for both roles so we suggest using the middle initial for one and not the other.
  • Go to the Continue to zipLogix Digital Ink™ section and create a custom signature field for each one that is missing.

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How long are my signed documents kept on the Signix servers?

Your signed documents and any unfinished documents are kept on the Signix servers for 90 days from the creation date.

If you have the zipVault service on your zipForm account, your signed documents will automatically be vaulted in zipVault for 3 years. (CA is 5 years, SC and PA is 7 years)

For more information about the zipVault service Click Here.
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